Gateway is an internet SMS and mobile CRM solution that enables businesses to create service differentiation, transform customer service and retention levels, and reduce operational cost. It offers an automated internet SMS gateway and mobile CRM that enables service providers to monetise their service.
And because Gateway integrates with your core business systems, such as CRM, ERP and billing, you are able to fully automate your customer contact programme. This enables your business to be cost-effective whilst delivering high quality, differentiated, levels of service.
Gateway mobile CRM is ideal for businesses with large volumes of customers. Often these organisations have large, multi-site and international operations where several different teams are responsible for elements of the customer contact programme.
In addition, the Gateway internet SMS solution provides free and premium rate capability, which enables you to charge for your SMS gateway services to suit your business and service model.
Used today by leading banks, credit card and insurance companies, member service organisations, utilities, logistics and mobile phone companies, Gateway mobile CRM solution delivers customer contact programmes, which include:
• Appointment reminders
• Renewal management
• Mobile marketing campaigns
• Fraud alerts
• Payment reminders
• Debt management